Terms of sale

Welcome to the website www.tretimbertoys.com, hereafter referred to as tretimbertoys. Access to tretimbertoys, use of it and the purchase of products, implies the reading, knowledge and acceptance of these general terms and conditions. Browsing the website does not require user status, but the visitor must comply with the Use Conditions of the website specified here; in addition, accessing the website is conditioned on the prior reading and acceptance by any user of terms, conditions and policies contained in the Legal Notice section of this website.



You can order online at tretimbertoys.com 24 hours a day, every day of the year.

The purchase process consists of a few simple steps:

  • Enter the store and select the product you like; You can enlarge the image to better observe details and the different colors using the QUICK VIEW option
  • Select the color and accessories, if applicable.
  • Add the product to the shopping cart and continue shopping if you wish.
  • When you have finished, go to the shopping cart and click “Finish purchase”
  • Please indicate accurately billing and shipping information
  • Proceed to pay for your order through any of the offered methods

The user must check and confirm the provided data to tretimbertoys. Once the order has been formalized, the user will receive a confirmation email indicating that the order has been placed and summarizing details of the purchased products, including price, shipping costs, payment method, shipping address and other contractual data of the transaction.

Tretimbertoys is not responsible for possible data entry errors and the consequences in terms of delay or delivery errors. In this context, expenses incurred by the return of any product are to be assumed by the customer. Tretimbertoys may refrain from processing orders sent by users who do not present sufficient solvency guarantees and reserves the right to cancel an order if no payment response is obtained from the user within 48 hours. Shipments will be made once payment is received.



All our products are hand made in our workshop in Segorbe (Castellón). Depending on the number of orders we have, we may prepare them at the same time of seeing your order, exclusively for you. Normally, the manufacturing period for our toys ranges from seven to fourteen days and in the case of personalized toys, the period can be extended to approximately one month. We send an automatic order complete” email when products are ready to deliver.

In any case, they are approximate terms. Do not hesitate to contact us if it is an urgent order or if you have any questions. Keep in mind we produce our products ourselves, meaning we offer a close relationship with our customers, making communication easier.

Once the transport agency has collected the products, the contracted delivery service is 24-48 hours on working days, so the order can be delivered to you in a minimum of 24 hours generally and a maximum of 72 hours. Once the transport agency has collected the products, the contracted delivery service is 24-48 hours on working days for shipments inside Spain, so the order can be delivered to you in a minimum of 24 hours generally and a maximum of 72 hours. For international shipments the estimated delivery time is 5 to 6 working days.



Tretimbertoys reserves the right to decide, at any time, the products offered through tretimbertoys.com and may, at any time, add or remove products from the online store.

The essential characteristics of our products are presented in tretimbertoys within each product sheet. Despite the careful care taken by tretimbertoys in replicating each product faithfully, images and colors of the products offered for sale on tretimbertoys.com may not reflect reality completely due to specific characteristics of the Internet browser or of the screen used by the customer. In addition, the wood we use, due to its own characteristics, grains, knots, color … can also present slight differences with respect to pictures appearing on the website.

Product prices indicated in tretimbertoys are always shown in euros with the corresponding VAT (21%) included. Shipping costs will be added to the indicated product prices. The shipping rates will be communicated to the user when formalizing the order, and must be accepted prior to confirming the purchase.

Product prices may be updated from time to time. The prices that tretimbertoys applies to each order will be those in force at the time the user confirms the purchase, regardless of the day the delivery is made. Tretimbertoys recommends making sure of the final sale price before confirming the order.



The user who purchases products on the website agrees to pay at the time the purchase is confirmed. Payment may be made by PAYPAL, or by credit cards (VISA, VISA ELECTRON, MASTERCARD AND AMERICAN EXPRESS).

The purchase price of the products and shipping costs will be debited from the user’s current account at the time of order confirmation.

Within a maximum period of 48 hours from the receipt of the payment confirmation, tretimbertoys will send the user a purchase confirmation email which will include a unique order number. Such confirmation is not valid as an invoice, only as proof of purchase.

The invoice corresponding to the purchase made will only be sent to the customer if he explicitly requests it. Credit card fraud is a crime, and tretimbertoys will bring legal action against anyone who makes a fraudulent transaction at our store.